The Grateful Dead were pioneers of innovative practices now embraced by Silicon Valley, according to experts gathered this week at SJSU. Their business acumen — creating personalized customer service, early social media, virtual communities, consistent product quality and ‘open access’ to free recordings — built a legacy that persists today, almost 20 years after the death of leader Jerry Garcia.
Source: www.siliconvalley.com
Akira Morikawa 